Terms & conditions

General Information

1 The sale of the products offered on our website www.vacchiano.it, with the “Vacchiano” trademark is regulated under these general sales conditions

2. Vacchiano reserves the right to apply, to one or more orders specific contractual conditions, reported in the order summary before the sale is confirmed by the Customer and made final. In such case, the applicable contractual conditions applicable to the single Order shall be both the General Sales Conditions as well as the Specific Provisions. Should there be any discrepancies between the General Sales Conditions and the Specific Provisions, these latter shall be intended to prevail over the former for any of the aspects specifically referred therein.

3. The Products shall be sold directly by Vacchiano S.r.l., a company duly organized under the laws of Italy with legal headquarters in Via Isonzo 6 58022 Follonica (GR), Italy, and VAT Code No. 01519390536.

4 Vacchiano may at any moment modify the present General Sales Conditions. The modifications shall be effective as of the moment they are published onto the Website, without prejudice to any Orders already accepted by Vacchiano, which shall continue to be regulated exclusively under the General Sales Conditions and Specific Provisions being valid at the closing of each Order.

2. Sales Policy – sales and Product delivery limitations

2.1 The Products featured on the Website are offered to natural persons who act for purposes that do not fall within the scope of a business, industrial, or professional activity.

2.2 In consideration of the above, Vacchiano reserves the right to reject any orders originated by persons other than the Clients, and to provide, for each category of Products, a maximum number of purchasable items.

2.3. The Customer acknowledges and accepts that the Products may be delivered exclusively to the Countries included in the list found under Article 7.2 of these General Sales Condition. The invoice and shipment address must be within the same country.

2.4 The Customer acknowledges and accepts that, for security reasons, the Products may not be delivered to a post box or to recipients and/or addresses that cannot be identified.

2.5 All the communications to the Customer will be sent by Vacchiano to the e-mail address provided by the Customer in the registration form or during the final purchase phase if the Customer is accessing the Website as a guest. Any modifications to such address must be communicated without delay to Vacchiano in writing.

3. Purchasing Procedure

3.1 Each Product offered for sale is described and shown on the Website, featuring photos of the Products, their price per unit, including VAT,the colours, shapes and number.

3.2 Some Products visualized on the Website may be exclusively for advertisement purposes. Such Products are not for sale and cannot be purchased.

3.3 Even though Vacchiano adopts measures and precautions to ensure that the photographs shown on the Website are faithful reproductions of the Products, some variations may occur due to the technical characteristics and the colour resolution that the Clients uses to access the Website. Consequently, the images and the colours of the Products offered for sale may, in some cases, not match the real ones. The images and colours, thus, must be considered as indicative and as an example only. Vacchiano shall thus not be responsible for any Product failing to match the images and colours shown on the Website for the above reasons.

3.4 In order to complete each Order for the Products selected, the Customer must carefully follow the instructions and procedures provided on the Website.

3.5 The Customer must verify all the details of each Order before confirming the Order, entering all the information required on the Website. Before completing each Order, the Customer shall be asked to confirm to have read and to accept the Order. Should the Customer office decline to accept the contents of the Order or the General Sales Conditions, the Order cannot be completed.

3.6 Before the final confirmation, the Order may be modified or corrected. Once confirmed, the order may not be modified, but only cancelled, except for the case described in Article 5.4 below, and when mandatory rules of law require so.

3.7 Upon completing the purchasing procedure, the Customer is advised to download, save, or print all the conditions relating to the Order, including the General Sales Conditions applicable at the time the Order is completed. The Customer shall also receive an e-mail confirming that the Order was received, and a summary of the information already reported in the Order form.

3.8 The Clients who have registered on the Website may at any time monitor the status of their Order, by accessing the “Customer Area” section. In any case, the Order status may be monitored by any Client, by calling the Customer Care phone number provided in the Website in the “Contact ” section.

3.9 Each Order confirmed by the Client is automatically forwarded to Vacchiano S.r.l., and recorded with the company’s offices located in Via Isonzo 6 58022 Follonica (GR) .

4. Prices and payment procedure

4.1 The Prices of the Products indicated in the Website are expressed in € and include VAT.

4.2 The total amount of each Order shall also include any applicable delivery fees, calculated according to the specifications listed under Article 7 “Delivery fees”.

4.3 Vacchiano reserves the right to modify the prices for the Products offered for sale at any time and without notice. Such modifications shall be valid starting on the moment they are published on the Website, without prejudice to any Orders already confirmed by the Client, for which the prices applicable at the time each Order was concluded shall continue to be valid.

4.4 The Products may be paid exclusively via credit card. The accepted credit card types are indicated in the Website’s “Payment Methods” section.

4.5 The payment operations through credit card shall be governed by the rules and regulations adopted by each single credit card circuit.

4.6 The confirmation that each Order was successfully concluded shall take place only after the credit card data have been confirmed and the payment has been authorized by the Client’s credit card issuer. The applicable amount shall be charged on the Client’s credit card exclusively after each Order has been shipped for delivery.

4.7 It is expressly understood and acknowledged that, as each Order is forwarded to the appropriate Vacchiano office, the Client receives an e-mail to confirm that the Order has been processed. In some cases (when the Order is processed exceptionally quickly), the above confirmation e-mail may be omitted, and the Client shall only receive the confirmation that the Products have been shipped for delivery.

4.8 The credit card data shall be handled with utmost privacy, directly by the credit card circuit administrator. Vacchiano is not responsible for any fraudulent and illegal credit card activity by any third party upon payment of the products purchased through the Website www.vacchiano.it On such regard Vacchiano reserves the right to cancel any transaction and cancel any Orders in case such activity should be reported to Vacchiano. In order to ensure greater security, additional information or documents may be requested, without which Vacchiano reserves the right to deny the transaction.

5. Product Availability

5.1 The Customer acknowledges that the supply of Products offered on the Website is limited.

5.2 It can happen, that one or more Products may not be available. In such case, Vacchiano shall inform the Customer via e-mail, within 20 days of the date of completion of the Order.

5.3 Should none of the Products ordered by the Customer be available, the Customer Care office shall send an e-mail to the Customer to inform them that the Order cannot be processed and that Vacchiano shall annul the relative Order. In such case, no charge shall be made to the Customer’s credit card.

5.4 In case only one or more of the Products in the Order should be available, the Customer Service office shall send the Customer an e-mail detailing the article not being available. The Order shall be processed only for the available Products, and the Customer shall be charged solely for the amount corresponding to said Products, unless the Customer should inform Vacchiano, in writing, that they intend to annul the entire Order.

6. Shipment and Delivery

6.1 Vacchiano undertakes to process each confirmed Order within 24 working days, starting on the working day following the day in which the Client transmitted the Order. During seasonal sales and when the company is closed, the delivery times indicated above may be delayed.

6.2 As soon as the Products are dispatched, the Client is informed via e-mail.

6.3 The Customer Care Office is available to Customers to provide assistance as to the Order status and for any issues relating to shipment or delivery. The service, nonetheless, may suffer delays and/or interruptions during the periods in which the company is closed.

7. Delivery Fees

7.1 The delivery fees are shown, together with all the other costs relative to the purchase, upon conclusion of the procedure to fill each Order, and before the final confirmation.

7.2 Unless otherwise specified in the Order, all delivery fees are determined on a flat-rate basis.

7.3 The Customer has the right to withdraw, in whole or in part, each Order, without any penalties and without having to specify the reasons thereof, by and no later than 14 days from the day the Products are received. After such 14-day term, the Order may no longer be withdrawn.

7.4 In case of exercise of such right to withdraw, the Customer must return, within the above period, the Products to Vacchiano, handing them to a courier together with the return form included in the Products package, duly filled out. The Products must be in their original state and packaging, with their tag still attached (where applicable).

7.5 To return the Products, the Client may use the courier, and in this case all shipment costs shall be borne by Vacchiano. All the information is contained in the Return Form, found inside the packaging of the Products. costs of the shipping shall be borne by the Customer. In the latter case all transport risks shall be borne by the Customer.

7.6 If the right of withdrawal is not exercised as above indicated, Vacchiano shall not accept the returned Products, and send the Products back to the Customer without.

7.7 Should the right of withdrawal be validly exercised, Vacchiano shall re-credit the amounts charged for the Products being returned – net of any shipment costs – as quickly as possible, and in any case within 14 days of the date of receipt of the Products.

7.8 The above amounts shall be considered reimbursed within the prescribed term when they are re-credited with value date not preceding the expiry of said 14-day term. Vacchiano may not, in any case, be deemed liable for any delays in the actual re-credit which may be attributable to the Banking Institution and/or the provider of the credit card used to purchase the Products.

8. Guarantee

8.1. Products are under legal guarantee of conformity according to articles 128 and following of Legislative Decree no. 206/2005 (“Consumer Code”).This guarantee is reserved for Customers. Therefore, Vacchiano is liable to Customers for any lack of conformity of the Products existing at the moment of delivery of Products and which arises within 2 (two) years from such delivery. In this case, the Customer has a right to have the Products restored to their original specifications, at no cost, through repair or replacement, or to an appropriate reduction to the price of the Product, or to termination of the purchase agreement, pursuant to article 130 of the Consumer Code.

8.2. Customers are no longer entitled to the above rights if they fail to report the lack of conformity to Vacchiano within the term of two months from the date of detection. Any action to enforce any rights relating to a lack of conformity not fraudulently concealed by Vacchiano expires, in any case, at the end of twenty-six months from the day of delivery of the item.

8.3. The necessary costs to ensure that Products are brought into conformity, including shipping costs, shallbe borne entirely by Vacchiano.

8.4. For the purpose of returning any defective Products, the Customer must inform, via telephone or e-mail(info@vacchiano.it), the Customer Care office, which shall activate a practice, sending the Customer a code that must be reported in the Return Form included in the Products packaging.

8.4. The Customer must return the defective Products to Vacchiano, handing them to the courier to be shipped, together with the Return Form included in the Products packaging, duly filled out.

8.5. The Products, to the extent possible, must be returned in their original state and packaging, with their tag still attached.

8.6. To return the defective Products, the Customers may use the courier. All the information regarding this process is contained in the Return Form included in the Products’ packaging. All shipment costs shall be entirely borne by Vacchiano.

9. Customized Products

9.1 Pursuant to and by the effects of Article 59 c), of Legislative Decree No. 206 of September 6, 2005 (“Consumers Code”), the right of withdrawal, cancellation, or return is excluded in case of Orders relative to tailored or clearly custom-made Products.

9.2 The payment for the customized Products must be completed before shipment.

9.3 The customized Products “Made To Order” shall be delivered within the terms indicated in the Order.

The Orders and these General Sales Conditions are regulated under the laws of Italy and shall be interpreted based on such laws.

9.4 Any disputes relating to the Orders and/or these General Sales Conditions must be submitted before the Court having jurisdiction over the place of domicile or residence of the Customer based on the applicable law, or, as chosen by the Customer, the Court of Grosseto.

9.5 For any additional information, assistance, or query, the Customers are invited to send an email to the following address: info@vacchiano.it, or to contact the Customer Care office of Vacchiano S.r.l, Via Isonzo nr 8, 58022 Follonica (GR) Italy – Phone: +39 056649020.